Support
Reach a real person
Questions about payment, access, saved interviews, reports, privacy, or data deletion all go to one monitored address.
Effective October 9, 2026
Email support
For account or payment questions, write from the email associated with your account and include the approximate purchase date. Never email passwords or complete card numbers.
Common requests
- Paid access did not unlock after checkout.
- An interview or report failed to finish.
- A charge is duplicated or appears incorrect.
- You want to correct or delete saved information.
- You found an incorrect college, major, or career fact.
Policies
Terms of Use · Privacy Policy · Refund Policy · Data deletion instructions