Refund policy
A fair policy for a personalized digital service
The full assessment is a one-time purchase. This policy explains when a refund is available and how to request one.
Effective October 9, 2026
Before the final plan is generated
You may request a full refund within seven calendar days of purchase if your personalized final plan has not yet been generated.
Technical delivery failures
If a technical problem attributable to College to Career prevents us from delivering the paid assessment or final plan, and we cannot correct it within a reasonable time after you contact us, we will provide a full refund.
After the plan is generated
Because the assessment is a personalized digital service that is consumed when the plan is generated, purchases are generally non-refundable after generation. We will still correct material technical errors and honor refunds required by law. The useful-plan review described on the site is a revision commitment, not a guarantee of a particular career, admission, or outcome.
Duplicate or incorrect charges
Report a duplicate or incorrect charge within 14 days so we can investigate promptly. This timing does not limit rights that cannot legally be limited.
How to request a refund
Email info@systemanalytics.net from the address associated with the purchase. Include the purchase date and a brief description, but do not send card numbers. Approved refunds are returned through Stripe to the original payment method; bank processing time varies.